Who are we?
Boux Avenue is the cool, young, London-based lingerie, nightwear and swimwear brand, with 27 stores across the UK and a thriving ecommerce business at www.bouxavenue.com. Founded in April 2011, the brand describes its core aesthetic as a blend of the sweet and the sexy, with its bi-annual collections designed by their in-house team. Pitched at what the brand calls an 'accessible luxury' price tag, Boux Avenue's reputation is founded not only on the femininity of its products, but also on their quality, comfort and fit, backed up with the offer of a free and expert bra fit service in all of its stores.
No matter what your age, size or style, Boux Avenue is an inclusive brand for everybody. Available in sizes 28-40, A-G cups and sizes 6-18. With an unrivalled eye for detail and passion for customer service, Boux Avenue is your ultimate destination whether you're looking for everyday essentials or something a little sexier.
What will your duties be as Store Manager?
- Manage and motivate colleagues with training, feedback, delegation, local incentives and effective communication
- Demonstrate and establish the highest levels of customer service through our bra fitting experience to deliver the ultimate Boux Avenue shopping experience
- Build relationships with head office departments and openly network across the business
- Display a passion in the brand by being an ambassador; leading by example for the team to follow
- Maximise sales through the delivery of excellent selling and service
- Visual merchandising of the store showcasing a creative flair and an eye for fashion
- Efficient colleagues administration completed in a timely manner such as creating rotas, payroll and pay queries, starters, leavers, change in circumstances, uniform orders and training programme progress checks
- Plan ahead for scheduled events such as promotional changes utilising all team members and their skills ensuring consistent presentation standards
- Appraise staff regularly using the relevant assessment methods i.e. probationary and annual review
- Coach colleagues when there is a short fall in individual performance, conduct or time keeping and attendance and taking the appropriate performance management action if necessary as advised by line manager/HR Department
- Recruit colleagues as agreed with area manager using the competency interviewing format
- Complete and analyse all daily and weekly sales documentation reacting quickly to varying sales performance and trends and developing management teams understanding
- Except overall responsibility for security and loss prevention in store, with regards to compliance procedures in line with company policy
- Initiate new ideas for change within own area of responsibility and handle objections/obstacles to change in a positive manner
- Communicate targets to each colleague and store management through meetings, diaries and handovers
- Create an environment of mutual trust and respect and ensure that achievements are recognised and celebrated
What are we looking for in you?
- Results Focus - achieve goals, targets, provide excellent customer service and objectives in agreed deadlines
- Management Controls - ensure colleagues understand and carry out their key responsibilities, guarantee all tasks are effectively managed and completed, react to objectives and achieve business objectives
- Team Building - motivate the team and utilise their different qualities to enhance the overall effectiveness of the team
- Planning and Organising - effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place, at the right time
- Leadership and communication
- Colleague Development and Performance Management - train, coach and develop colleagues and take ownership for performance issues and manage conflict effectively. Take responsibility for recruitment and selection
Are there any benefits?
In return, you will be offered a competitive salary, good holiday entitlement, fun working environment with regular social events and some great benefits including generous discounts across the brands within Theo Paphitis Retail Group.
